Job Description
A microfinance institution is seeking a responsible, analytical, and results-oriented Monitoring & Recovery Officer to oversee loan portfolios, monitor repayment activities, and support the recovery of outstanding loans.
The successful candidate will be responsible for tracking customer repayments, following up on overdue accounts, maintaining accurate loan records, engaging customers, and ensuring compliance with the institution’s credit policies and procedures.
Key Responsibilities
- Monitor loan portfolios and track repayment schedules.
- Follow up with customers on overdue loans and outstanding payments.
- Develop and implement effective loan recovery strategies.
- Conduct customer visits and field recovery activities when necessary.
- Maintain accurate records of loan accounts, repayments, and recovery efforts.
- Assess repayment challenges and recommend appropriate recovery actions.
- Build and maintain professional relationships with clients.
- Prepare regular reports on loan performance, arrears, and recovery progress.
- Ensure compliance with company policies and applicable financial regulations.
- Support the reduction of loan defaults and improvement of portfolio quality.
Qualifications and Requirements
- Diploma or bachelor’s degree in business administration or a related field.
- Minimum of two years’ experience in credit monitoring, loan recovery, banking, microfinance, or a related field.
- Experience in field recovery and customer engagement is an added advantage.
- Strong communication, negotiation, and interpersonal skills.
- Good numerical, analytical, and record-keeping abilities.
- Ability to work under pressure, meet recovery targets, and handle customer information confidentially.
- Willingness to conduct field visits when required.
We are also located at Lapaz
Salary
2,200 - 2,500 GHS
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana