Job Summary
10Alytics is seeking a customer-focused, persuasive, and results-driven Customer Sales Associate to drive learner enrolment by engaging prospective students, promoting the value of the organization’s training programmes, and guiding candidates through the enrolment process.
The successful candidate will build and maintain relationships with potential learners, conduct consultations, follow up on leads, address enquiries, and implement effective sales strategies to convert prospective students into enrolled learners. The ideal candidate should possess excellent communication and interpersonal skills, a strong customer service mindset, and the ability to achieve sales and enrolment targets.
Key Responsibilities
* Lead Engagement: Contact and engage prospective learners through phone calls, emails, social media, and other communication channels.
* Programme Promotion: Communicate the benefits, features, and career opportunities associated with 10Alytics’ training programmes.
* Sales Consultations: Conduct consultations with prospective learners to understand their needs and recommend suitable programmes.
* Lead Management: Maintain accurate records of prospective learners, track their interests, and manage leads throughout the sales pipeline.
* Follow-Up: Follow up with interested candidates to answer questions, address concerns, and encourage enrolment decisions.
* Conversion and Enrolment: Implement effective sales techniques to convert prospective learners into registered students.
* Customer Relationship Management: Build and maintain positive relationships with prospective and existing learners to improve satisfaction and trust.
* Enquiry Management: Respond promptly and professionally to questions about programmes, fees, schedules, entry requirements, and enrolment procedures.
* Sales Target Achievement: Work toward assigned sales, lead conversion, and learner enrolment targets.
* Market Research: Identify prospective learner segments, understand customer needs, and explore opportunities to attract new students.
* Team Collaboration: Work closely with marketing, growth, and operations teams to improve lead quality and strengthen enrolment outcomes.
* Reporting: Prepare regular reports on sales activities, lead progress, conversion rates, and enrolment performance.
Qualifications and Requirements
* A bachelor’s degree or HND in Marketing, Business Administration, Sales, Communications, or a related field is an advantage.
* Experience in sales, customer service, business development, or telesales is desirable.
* Excellent verbal and written communication skills.
* Strong persuasion, negotiation, and relationship-building abilities.
* Good customer service and problem-solving skills.
* Ability to explain products and services clearly to prospective customers.
* Familiarity with CRM systems, spreadsheets, and digital communication tools is an advantage.
* Strong organizational skills and attention to detail.
* Ability to manage multiple leads and follow up consistently.
* A target-driven attitude and willingness to work toward measurable sales objectives.
Key Performance Indicators (KPIs)
* Number of prospective learners contacted and engaged.
* Number of qualified leads generated and managed.
* Lead-to-enrolment conversion rate.
* Number of successful learner enrolments.
* Achievement of assigned sales targets.
* Follow-up effectiveness and response rates.
* Customer satisfaction and quality of learner interactions.
* Accuracy and timeliness of sales reports.
Salary
Competitive
Monthly based
Remote Job
Worldwide
Ghana
