Job Summary:
PrimeConnect Services Ltd. is seeking a friendly and professional Customer Service Officer to manage client interactions, handle inquiries, and ensure a seamless customer experience.
Job Description:
The Customer Service Officer will be the primary point of contact for clients, providing accurate information, resolving complaints, and maintaining positive relationships with all stakeholders.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person.
- Resolve complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address client needs.
- Provide feedback to management on recurring issues or service improvements.
- Promote company services and contribute to customer satisfaction initiatives.
Requirements:
- SHS / HND / Degree in Business, Marketing, or related field.
- Minimum of 1 year customer service experience.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and maintain composure under pressure.
- Basic computer skills (MS Word, Excel, email).
Job Attributes:
Friendly | Patient | Professional | Organized | Solution-Oriented
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana