Essential Functions/Core Responsibilities
- Provide exceptional customer service by addressing inquiries across multiple platforms (phone, email, chat, and instant messaging) while embodying our brand’s passion for sports and fashion.
- Build rapport with sports and fashion enthusiasts by actively listening to their needs and providing tailored solutions while recognizing buying signals.
- Utilize a sales mindset to recommend the best products and services that boost athletic performance and match customer needs.
- Accurately record customer interactions and maintain detailed records in the customer service database to support a personalized customer experience.
- Collaborate with team leads to identify and implement process improvements that enhance customer experiences and sales outcomes.
- Continuously engage in self-development through training opportunities related to product knowledge and sales techniques in the sports and fashion sectors.
Candidate Profile
Required Qualifications
- Graduate or Undergraduate degree (any discipline) but yet to do National Service
- Minimum of 1-2 years of experience in a customer service or sales role, preferably within a retail or sports industry environment.
- Strong verbal and written communication skills in English are mandatory at a B2 level, with proficiency at a C1 level required for any additional language relevant to the role.
- A genuine love for sports and fashion! We want someone who gets excited about the latest trends and can chat with customers about all things athletic gear and stylish apparel.
Skills & Competencies
- Excellent analytical and problem-solving skills, with an eye for identifying sales opportunities within the sports market.
- Ability to multitask and excel in a fast-paced environment driven by dynamic sales cycles.
- Strong customer service orientation, empathy, and the ability to respond to customer needs while leveraging buying signals.
- Passion for sports and fashion, with knowledge of current trends in both industries being highly desirable.
Personal Attributes
- Resilience and adaptability in a fast-paced, high-energy environment.
- Team player with strong interpersonal skills and a cooperative spirit.
- High attention to detail, with the ability to work under pressure while meeting deadlines.
Availability:
Willingness to work rotational shifts, including evenings, weekends, and holidays.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
