In this role, you will:
- Own the successful execution and scaling of critical projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
- Champion the identification and implementation of process improvements to enhance efficiency, reduce costs, improve overall performance and scalability within operations.
- Serve as the primary escalation point for all payment incidents, driving rapid resolution, conducting thorough root cause analysis, and implementing robust preventative measures.
- Analyze key operational data, payment metrics to identify trends, insights and areas for improvement. Develop, present clear and concise reports to stakeholders.
- Effectively coordinate and collaborate with various internal teams (e.g., technology, product, customer success, compliance, finance) to ensure seamless project execution and operational alignment across the payment ecosystem.
- Build, maintain strong relationships with internal and external stakeholders, providing regular, transparent updates on project status and payment operational performance.
You’ll be responsible for:
- Overseeing and improving our day-to-day operations, managing key projects, and ensuring seamless execution of new processes, particularly within our payment operations.
- Designing, documenting, and implementing new operational processes related to our activities, ensuring they are robust, compliant, and built for hyper-scalability while maintaining a positive customer experience.
- Leading incident responses for payment disruptions, driving them to a swift and effective close, and developing, implementing strategies to prevent recurrence.
- Developing, maintaining comprehensive documentation for all payment operational processes and providing effective training to relevant teams.
- Improving monitoring and reporting on key performance indicators (KPIs) for the operations function to track efficiency, reliability and project success. Implement data-driven corrective actions as needed.
Skills and Qualifications:
- Experience in designing and implementing new operational processes in a dynamic, high-growth fintech or banking environment with a track record of adapting to and driving change.
- Demonstrable success in managing operational projects and driving process improvements.
- Ability to think strategically and translate strategic objectives into operational plans and execution.
- Experience in designing and implementing new operational processes, ideally within a fintech environment and with consistent changes.
- Solid understanding of incident management principles and best practices, specifically within a real-time payments context.
- Excellent data analysis skills with the ability to interpret complex payment data, draw meaningful conclusions, and make data-driven decisions.
- Exceptional organizational, problem-solving, and decision-making skills.
- Strong communication, interpersonal, and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Very strong knowledge of Excel/Gsheets and SQL.
Salary
Competitive
Monthly based
Location
City of Westminster, England, United Kingdom
Job Overview
Location
City of Westminster, England, United Kingdom
