Position Overview
Bendigo Guided Tours is seeking a detail-oriented and proactive Virtual Assistant to support our tourism operations and administrative functions. This remote position offers flexibility while contributing to the delivery of exceptional guest experiences across our tour and package offerings.
Key Responsibilities
Tour Operations & Guest Management
- Update weekly tour manifests for partner venues, including guest numbers, dietary requirements, and beverage orders
- Manage tour-specific communications adhering to established protocols and deadlines
- Coordinate guest pick-ups from Bendigo Train Station and local hotels
- Execute comprehensive post-tour guest follow-up procedures including personalized emails, photo sharing, and review requests
Customer Service & Communications
- Respond to customer inquiries using provided email templates and guidelines
- Handle booking difficulties, availability requests, dietary accommodations, changes, and cancellations
- Process private tour requests and coordinate custom arrangements
- Maintain professional and timely communication with all stakeholders
Administrative & Booking Management
- Process internal tour bookings and payments via Rezdy platform
- Manage and maintain booking system accuracy
- Coordinate with various tour partners and venues
Financial Administration
- Perform monthly Xero bookkeeping tasks including transaction reconciliation
- Generate monthly financial statements and BAS reports
- Categorize and track expenses across subscriptions, advertising, office expenses, and general business costs
- Prepare and distribute financial reports by the 21st of each month
Digital Marketing & Data Management
- Conduct monthly mailing list maintenance including data export from Rezdy, preparation in Google Sheets, and import to Mailchimp
- Assist with social media management and content coordination
- Support website maintenance and updates
Essential Skills & Experience
Required:
- Proven experience in administrative and customer service roles
- Proficiency with booking platforms and reservation systems
- Experience with Xero or similar accounting software
- Strong written communication skills and attention to detail
- Ability to work independently and manage multiple deadlines
- Familiarity with email marketing platforms (Mailchimp preferred)
- Basic knowledge of Google Workspace applications
Highly Desirable:
- Experience with WordPress and Elementor for website management
- Social media management experience across multiple platforms
- Experience in tourism or hospitality industry
- Experience with booking platforms
- Knowledge of digital marketing and customer relationship management
Personal Attributes
- Strong organizational and time management skills
- Excellent problem-solving abilities
- Professional communication style
- Flexibility to adapt to changing business needs
- Commitment to delivering exceptional customer experiences
What We Offer
- Flexible remote working arrangements
- Opportunity to be part of a growing tourism business
- Varied and engaging work supporting memorable guest experiences
- Professional development opportunities in digital marketing and tourism operations
- Collaborative and supportive work environment
Application Process
To apply for this position, please submit:
- Current resume highlighting relevant experience & referees.
- Brief cover letter outlining your suitability for the role.
- Expected Hourly Rate (Aud).
Salary
Competitive
Monthly based
Location
, Macdonnell Region, Australia, Australia, Australia, Australia
, Macdonnell Region, Australia, Australia, Australia, Australia