Client Relations Officer
JOB SUMMARY
This is a phone-heavy, client-facing role focused on client enquiries, appointment booking, follow-up, missed-call recovery, appointment confirmation, and accurate record-keeping. Confidently handle inbound enquiries, guide suitable candidates should be calm, organized, resilient, and professional.
(Note: The original text appears to have a partial or fragmented sentence here: "guide suitable candidates should be calm..." – likely intended to say "Candidates should be calm, organized, resilient, and professional.")
Support light front-desk, clinic, stock-counting, or admin duties during quieter periods.
KEY RESPONSIBILITIES
- Answer phone, WhatsApp, social media, referral, and walk-in enquiries.
- Convert suitable enquiries into booked consultations or reviews.
- Call back missed calls and record the outcome.
- Confirm appointments and help reduce no-shows.
- Follow up old clients and previous enquiries.
- Record calls, bookings, follow-ups, appointment details, and client questions accurately.
- Maintain KPI and call-log records using Excel or Google Sheets.
- Pass important client questions to the appropriate professional or management staff.
- Escalate sensitive, clinical, or treatment-related questions instead of giving personal medical opinions.
- Support light front-desk, clinic, stock-counting, or admin duties during quieter periods.
LOCATION
Tema Community 22
REQUIREMENTS
- Bachelor's degree or Diploma in Healthcare Administration, Hospitality, Mass Communication, Business, or related field.
- 2+ years in customer/client-facing roles within healthcare, medical spa, wellness centers, or high-end hospitality.
- Experience converting enquiries into appointments without being aggressive or pushy.
- Maturity, honesty, and the ability to handle clients professionally.
- Strong English communication and Twi-speaking ability (other local languages an advantage).
- Confident phone communication and good listening skills.
- Proficiency in CRM platforms, Practice Management Software/EHR systems, and Microsoft Office Suite.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana