You’ll be entrusted to:
- Schedule pre-screens for suitable candidates / learners with the Resourcers, ensuring clear communication for both parties. Confirm participant attendance and manage follow ups to reduce drop off rates. Ensure pre-screen details are logged accurately in the EE CRM for reporting purposes.
- Respond to inbound leads generated through marketing campaigns, providing initial information and qualifying interest. Proactively reach out to potential candidates and learners to promote recruitment solutions, learning opportunities and qualify interest to pass on to AM. Maintained detailed records of lead interactions, ensuring accurate documentation in CRM systems and follow up.
- Provide day to day administrative support for AAM, SAM, SEP and other tam members. Co-ordinate meetings, prepare documents and manage correspondence regarding EE activity. Assist with data entry, minute taking and all other associated administrative tasks.
- Serve as the first point of contact for general enquiries from potential employers and learnings, offering information and directing them to appropriate team members. Provide updates on lead engagement and share insights to help refine telesales and administrative approaches.
- Accurately enter and maintain lead data in RITA (EE CRM) ensuring data is up to data and available for reporting. Track lead outcomes and conversion rates, supporting data analysis and performance monitoring. Generate reports on lead engagement activities and provide insights to improve the quality and efficiency of telesales / lead activity.
- Assist in the preparation and coordinating of marketing materials, presentations, and promotional activities.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience in a telesales, customer services or administrative role is required.
- Strong interpersonal and communication skills for engaging with enquiries and colleagues.
- Excellent organisational skills to manage multiple priorities and the ability to work to quick turnaround times.
- Ability to work collaboratively with a wider team and maintain high levels of attention to detail.
- Basic understanding of CRM systems, data entry is advantageous.
- Highly computer literate (MS Word, Outlook, Excel, PowerPoint).
- Demonstrates a flexible and professional approach to work.
- Maintains confidentiality and gives and receives constructive criticism.
Salary
Competitive
Monthly based
Location
Bothel and Threapland, Cumberland, England, United Kingdom, England, United Kingdom
Job Overview
Location
Bothel and Threapland, Cumberland, England, United Kingdom, England, United Kingdom
