Call Center Agent (NSS)
Vacancies Global
·
Ghana
Full Time
A reputable company is looking for a confident, professional, and customer-oriented NSS personnel to join its team as a Call Center Agent.
Job Description
The successful candidate will handle incoming and outgoing calls, respond to customer enquiries, provide accurate information about the company’s products and services, follow up with customers, and maintain proper records of customer interactions.
Key Responsibilities
- Answer incoming calls and make outgoing calls professionally.
- Respond to customer enquiries, complaints, and requests.
- Provide accurate information about the company’s products and services.
- Follow up with customers to ensure their concerns are resolved.
- Record customer interactions and maintain accurate call logs.
- Escalate complex issues to the appropriate department.
- Maintain a polite and professional attitude when communicating with customers.
Requirements
- Must be eligible for National Service (NSS).
- Good verbal communication and listening skills.
- Ability to communicate professionally over the phone.
- Basic computer skills and familiarity with Microsoft Office.
- Good interpersonal and problem-solving skills.
- Ability to remain calm and patient when dealing with customers.
- Previous call center or customer service experience is an advantage.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana