Job Description
Npontu Technologies is seeking a proactive and organised National Service Personnel to join its team as a Customer Experience Officer – Backend. The successful candidate will support customer service operations, monitor customer interactions across online and offline channels, resolve customer concerns, and help improve the overall customer experience.
Key Responsibilities
* Monitor customer interactions across online and offline channels.
* Track response times and ensure customer concerns are addressed promptly.
* Respond to customer inquiries through various communication channels.
* Collect and analyse customer feedback to improve service delivery.
* Identify customer pain points and recommend solutions.
* Collaborate with Product, Marketing, Sales, and Support teams.
* Help streamline processes and improve customer satisfaction.
Qualifications
* Bachelor’s degree or HND in any field.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Proficiency in Microsoft Office and email management.
* A proactive attitude and attention to detail.
What We Offer
* A dynamic and supportive working environment.
* Opportunities for career growth.
* Competitive compensation package.
Contact: 055 654 1525 / 030 801 2328
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
