Skills and Competencies
*Must Reside in PST or MST Location*
- Strong customer service skills.
- An eagerness to grow and excel and be part of a dynamic multi-product team.
- Basic SQL knowledge
- Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
- Excellent verbal, written, and organizational skills.
- Demonstrates creativity, flexibility, enthusiasm and willingness to learn.
- Exposure to the financial industry, banking, lending, commercial real estate and/or capital markets is a plus.
Education
Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus
Responsibilities
In this role, you will be part of a team that supports Moody’s Analytics clients in their usage of the suite of Moody’s Analytics Lending Solutions products. Your day will include the following (but is not limited to): You will be troubleshooting platform errors, configuration and data issues as well as advising clients on how to make the most of the platform and providing information on new features that can enhance their lending experience. You will also work closely with the client delivery and engineering teams to escalate code and configuration issues.
This is an opportunity to develop your career in financial technology services by supporting world-class software. You will obtain a broad knowledge of lending, credit risk, and platform configuration by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses.
- Providing conceptual solutions to our wide range of clients
- Providing in-depth education and assistance on product features, functionality and the product technical architecture
- Supporting clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email and telephone
- Communicating effectively and developing excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, Product, etc.
- Providing constructive feedback to the sales and training groups regarding client needs and opportunities
- Identifying, capturing and channeling client feedback on product features and functionality
- Originating content for our client Knowledge Base
- Managing and escalating requests appropriately while maintaining ownership of the client interaction and delivery solution
Salary
Competitive
Monthly based
Location
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada
