Responsibilities
Operational Coordination and Execution:
Coordinate operational activities across all business functions
Ensure alignment between strategy, execution priorities, and operational delivery
Monitor execution progress and resolve operational bottlenecks
Drive accountability across functional leads
Governance and Performance Management:
Implement operational review cadence across weekly, monthly, and quarterly cycles
Support KPI implementation and performance tracking systems
Monitor operational reporting and escalation management
Reinforce delegation matrix and authority clarity
Sales and Delivery Alignment:
Improve coordination between Sales, Delivery, Customer Success, and Partnerships
Monitor pipeline visibility and operational readiness for execution
Support recurring revenue operationalization and customer lifecycle continuity
Process Improvement:
Standardize workflows, reporting formats, and operational processes
Provide operational reporting and execution visibility to the MD and CEO
Key Performance Indicators
Reduction in operational escalations to MD
Operational review cadence adherence
Delivery coordination efficiency
KPI reporting compliance across functions
Pipeline and execution visibility quality
Cross-functional accountability effectiveness
Process standardization implementation progress.
Requirements
Bachelor’s Degree in Business Administration, Management, Technology, Engineering, or related field with 7 to 10 years relevant experience
MBA, PMP, Lean Six Sigma, or related professional certifications will be advantageous
Strong operational leadership capability
Experience managing cross functional business operations
Strong execution monitoring and governance discipline
Commercial awareness and enterprise coordination capability
Strong communication and reporting skills
Ability to drive accountability without creating operational friction
Experience within technology services or consulting environments preferred
Salary
Competitive
Monthly based
Location
Lagos, Lagos State, Nigeria
Lagos, Lagos State, Nigeria