A leading car rental and travel & tourism company in Ghana is looking for an experienced Operations Manager to lead day-to-day operations across our Fleet & Rental, Travel & Tours, Reservations, and Customer Service teams.
You’ll drive service excellence, maximize fleet utilisation, and ensure operational efficiency across both our Car Rental and Travel & Tourism divisions working closely with the CEO to implement business strategy and grow our reputation as a trusted name in the sector.
Key Responsibilities
Lead day-to-day operations across Reservations, Customer Service, Fleet, and Travel Consultants
Ensure exceptional customer service and resolve high-level complaints
Oversee fleet utilisation, maintenance, and vehicle availability
Manage travel bookings, hotel reservations, visas, and tour packages
Monitor budgets, costs, and revenue growth opportunities
Lead, coach, and develop operational teams
Ensure compliance with company policies and health & safety standards
What We’re Looking For
Bachelor’s degree in Business Administration, Operations Management, Logistics, Hospitality, or Tourism Management (or related field)
Minimum 5 years’ operational management experience Car Rental, Hospitality, Tourism, Aviation, or Service Industry preferred
Proven leadership and team management experience
Strong financial awareness and budgeting skills
Excellent communication, problem-solving, and organisational skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Flexible to work evenings, weekends, and public holidays as required
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana