Job Summary:
The Head of Operations is responsible for managing and improving all operational aspects of the company. The role involves overseeing business processes, driving growth, ensuring efficiency, managing resources, and maintaining strong relationships with key stakeholders to support company objectives.
Job Description:
* Oversee all operational areas of the business on a daily basis.
* Lead business development and expansion initiatives.
* Build and maintain relationships with clients, suppliers, vendors, and service providers to negotiate contracts, resolve issues, and ensure timely delivery of goods and services.
* Develop strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
* Develop and manage budgets, financial forecasts, and cost-control measures to optimize resources and maximize profitability.
* Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance and identify areas for improvement.
* Evaluate current client portfolios to determine profitability.
* Perform any other duties assigned by management.
Education / Experience:
* Bachelor’s degree in Logistics, Procurement, Shipping Management, Transport Management, Operations Management, or Business Administration.
* Solid understanding of the ICUMS system is required.
* Master’s degree or MBA preferred.
* Minimum of 6 years of relevant industry experience.
* Proven background in operations management, logistics, fleet management, and supply chain management.
Personality / Competencies:
* Results-oriented mindset focused on measurable outcomes and operational efficiency.
* Excellent leadership and management skills.
* Analytical thinker with a data-driven decision-making approach.
* Effective communication and interpersonal abilities for cross-functional collaboration.
* Ability to manage multiple tasks, deadlines, and expectations effectively.
* Strong client service orientation and integrity.
* Willingness to travel when needed.
* Proficient in Microsoft Office applications.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana