About the Role
SAOPAY Global is seeking an experienced and results-driven Operations Manager to oversee its day-to-day operations in Ghana. The successful candidate will ensure efficient business operations, manage payment processes, oversee customer service, maintain partner relationships, and ensure compliance with company policies and regulatory requirements.
Key Responsibilities
• Onboarding and Network Operations: Oversee merchant and agent onboarding, ensure compliance with KYC, KYB, and AML requirements, and manage POS device deployment and network performance.
• Payments and Reconciliation: Supervise daily payment processing, settlements, refunds, reversals, and chargebacks while ensuring accurate financial reconciliation.
• Customer Service: Manage customer complaints, disputes, and fraud-related cases, ensuring timely resolution and improved customer satisfaction.
• Partner Management: Maintain relationships with banks, mobile network operators, payment processors, and vendors while monitoring service-level agreements (SLAs).
• Compliance and Operational Controls: Implement standard operating procedures, maintain internal controls, ensure proper documentation, and support audits and regulatory requirements.
• Team Leadership: Lead, coach, and develop the operations team, monitor performance, support recruitment, and oversee administrative activities.
Qualifications and Requirements
• A bachelor’s degree in business administration, Operations Management, Finance, Engineering, Information Technology, or a related field.
• At least seven years of progressive experience in operations management, including three or more years in a managerial role.
• Proven experience managing onboarding, payments, settlement, reconciliation, or customer operations.
• Experience implementing operational procedures, internal controls, and service-level agreements.
• Strong leadership, analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder-management abilities.
Added Advantage:
• A postgraduate qualification or professional certification in Lean Six Sigma, ITIL, PMP, or payments management.
• Experience in fintech, digital payments, banking, or telecommunications.
Salary
4,500 - 8,000 GHS
Monthly based
Location
Ghana
Ghana