Duties/Responsibilities
- Order Management: Process sales orders, verify pricing and availability, coordinate order confirmations, and follow up on delivery schedules.
- Customer Support: Respond to customer inquiries via phone, email, and chat; resolve routine issues; escalate complex cases to sales or technical teams.
- Sales Administration: Prepare quotes, invoices, contracts, and sales reports; maintain accurate records in CRM and shared drives.
- SAP Maintenance: Enter and update customer data, track leads and opportunities, log interactions, and generate SAP- based reports for the sales team.
- Coordination: Liaise with logistics, finance, and product teams to ensure timely fulfillment and accurate billing.
- Performance Tracking: Monitor order status, returns, and customer satisfaction metrics; support sales forecasting and pipeline hygiene.
- Process Improvement: Identify recurring issues and propose improvements to workflows, templates, and customer communications.
- Compliance: Ensure documentation and processes comply with company policies and regulatory requirements.
Skills/Experience
- Education: Bachelor’s degree or equivalent in Business Administration, Sales, Marketing, or
- related field; or relevant vocational qualification.
- Experience: 2+ years in sales support, customer service, or administrative roles; experience with B2B sales is an advantage.
- Technical Skills: Familiar with SAP systems, MS Office (Excel, Word, Outlook)
Core Competencies
- Communication: Clear, professional verbal and written communication. Customer Focus: Empathetic, solution-oriented approach to customer needs.
- Organization: Strong attention to detail and ability to manage multiple tasks and deadlines.
- Problem Solving: Able to diagnose issues quickly and coordinate effective resolutions.
- Teamwork: Collaborative mindset; comfortable working across departments.
- Numeracy: Comfortable handling pricing, discounts, and basic sales calculations.
- Adaptability: Able to work in a fast-paced, changing environment.
Salary
Competitive
Monthly based
Location
Tema, Greater Accra Region, Ghana
Job Overview
Location
Tema, Greater Accra Region, Ghana