HUMAN RESOURCE OFFICER

Job Description

JOB PURPOSE

The Human Resources Officer provides day-to-day HR support across SLW and ensures the effective implementation of HR policies, procedures, and employee-related processes. The role supports  recruitment and onboarding, employee records, attendance and leave, performance  management, employee relations, payroll inputs, training, and HR reporting. 

Recruitment& Staffing

The position serves as a first point of contact for routine employee and HR matters and supports management in maintaining a productive, compliant, and positive work environment.

KEY RESPONSIBILITIES

Recruitment & Onboarding

1. Coordinate approved recruitment processes, including advertising, screening, interviews, references, and recruitment documentation.
2. Maintain recruitment trackers and provide vacancy updates.
3. Coordinate onboarding, induction, employee documentation, and probation reviews.

HR Administration & Employee Records

1. Maintain accurate and confidential employee records and personnel files.
2. Update employee information, movements, promotions, confirmations, transfers, and exits in approved HR systems, including Odoo.
3. Prepare HR letters, memos, reports, and other documentation.

Attendance, Leave & Payroll Support

1. Monitor attendance, punctuality, absenteeism, and leave records.
2. Maintain accurate leave balances and attendance reports.
3. Provide timely and accurate payroll inputs covering new hires, exits, salary changes, allowances, deductions, and other employee changes.
4. Assist with employee payroll and benefits queries.

Performance Management

1. Support the implementation of performance management processes and SMART goals/KPIs in Odoo.
2. Monitor completion of probation, mid-year, and annual reviews.
3. Follow up on outstanding performance-related actions.

Employee Relations

1. Provide first-line support on employee concerns, grievances, and workplace issues.
2. Assist with disciplinary processes, investigations, queries, warnings, and case documentation.
3. Escalate complex or sensitive matters appropriately.

Training & Employee Engagement

1. Coordinate approved training and maintain training records.
2. Support employee engagement, staff welfare, communication, and other people initiatives.

HR Reporting & Compliance

1. Prepare regular reports on headcount, recruitment, turnover, attendance, leave, training, performance, and employee relations.
2. Support workforce planning, HR audits, and compliance with Group and SLW policies and procedures.

Maintain confidentiality of employee and company information.

General

1. Provide responsive HR support to employees and line managers.
2. Participate in HR projects and perform other reasonable duties assigned by Management.

QUALIFICATIONS & EXPERIENCE

1. Bachelor’s Degree in Human Resources Management.
2. 2–4 years’ relevant HR experience.
3. Experience in a hospitality environment is an advantage.
4. Experience with HRIS/ERP systems; Odoo experience is an advantage.
5. Professional HR qualification or membership of a recognised HR body is an advantage.

SKILLS & COMPETENCIES

1. Strong interpersonal and communication skills.
2. Good knowledge of HR practices and employee relations.
3. Strong organisation, documentation, and attention to detail.
4. Good problem-solving and analytical skills.
5. Ability to maintain confidentiality and exercise sound judgement.
6. Proficiency in Microsoft Office, particularly Word and Excel.
7. Ability to work independently, manage competing priorities, and meet deadlines.
8. Professional, approachable, and employee-focused.

 Only shortlisted applicants will be contacted