Manager, HR Automation

Key Responsibilities:

Requirement Gathering:

• Identify and collect requirements from country level teams, analyse business functions, and develop flowcharts along with alternative solutions.
• Ensure a smooth transfer of requirements to facilitate successful project completion.
• Execution of automation projects, ensuring timely delivery while maintaining quality standards.
• Redesign existing processes as needed to align with the new ERP system.
• Understand the employee lifecycle from an HR perspective.
• Good understanding of the employee lifecycle, from onboarding to off boarding.

User Acceptance Test (UAT):

• Maintain UAT standards across all projects, ensuring test cases, process demonstrations, business functionality clarifications, and documentation of observations are effectively managed.
• Conduct an initial UAT before stakeholder involvement in the UAT.
• Track the UAT feedback, ensure appropriate solution of the issue before stake holders’ involvement.

Training Content & User Manual:

• Guide vendors in the creation of training materials. Collect feedback on the user manual and make necessary adjustments.
• Develop comprehensive training programs for newly implemented ERP.
• Create video demonstrations for each process.
• Strengthen the capabilities of ground-level teams by conducting Train-the-Trainer (ToT) sessions to ensure seamless business continuity.

Support Activity:

• Offer functional clarifications in a user-friendly manner to facilitate smooth daily operations.
• Continuously monitor ground-level HR teams to ensure compliance with business operations.
• Collaborate closely with the IT support team to identify software issues, troubleshoot bugs, and implement solutions.

Change Request Management (CR): 

• Work closely with the ground level teams, support to document the change request documentation.
• Conduct UAT for newly released CR, document feedback and ensure successful implementation in the ground level through proper guidance.

Safeguarding Responsibilities:

• Implement programme decisions keeping the safety and dignity of programme participants/clients at the center, mitigate safeguarding risks and contribute to a safe working environment where staff are respected and feel confident to voice concerns without fear of retaliation.
• Receive mandatory training on the safeguarding policies and reporting channels and have access to policies.
• Participate in discussions on the safeguarding agenda in monthly meetings and actively voice concerns without fear.
• Report safeguarding incidents witnessed or experiences to the Safeguarding department. For known cases, maintain neutrality, be sensitive and non-judgemental to victims/survivors, and cooperate with organisational investigations providing accurate information as needed.

Academic Qualifications: 

• Bachelor's/ Master’s degree from a reputed university preferably in Human Resources/ Management/ Sociology/ Economics/ Statistics/ Industrial Organisational or other relevant discipline. 

Experience Requirements:  

• Minimum 06 years of work experience in implementing HRMS in a global context.
• Demonstrated expertise in implementing HR software across a minimum of two countries of multiple entities.
• Skilled in addressing complex challenges within the HR system through extensive experience, providing effective solutions.
• Experience of development of high-quality training materials i.e., manual, video demo.
• Coordinating extensive end-user (1000 users) training programs for large groups.

Required Skills, Competencies & Knowledge:

• Comprehensive knowledge of systems, applications, and processes designed for automation.
• Expertise in quality assurance processes to ensure automated solutions meet required standards.
• Strong analytical and problem-solving abilities to identify automation opportunities and resolve challenges.
• Adaptability and eagerness to embrace new technologies and tools in the fast-evolving automation landscape.
• Effective communication skills to collaborate with team members, gather requirements, and present automation outcomes.
• Proven ability to work effectively with cross-functional teams, including developers, testers, and business stakeholders.
• Awareness of industry trends, best practices, and automation standards.Mobile and flexible mindset to travel to project site when required.
• Flexible to work from distant location.
• Overseeing and travel to project site when required.
• Possess high ethical and moral standards.