Job description
What will your role be?
The urban Mobile Banking Officer represents Advans in the field (at clients’ business places). The objectives of his/her function are the following:
- Developing a savings and deposits portfolio
- Ensuring clients have access to and can use any delivery channel proposed by Advan
- Providing field support to on-time loan repayment
Required profile
Commercial activities
- Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) in collaboration with the other branch staff.
- Individually prospect new clients and undertake cross-selling activities to new and existing clients by understanding their needs and providing accurate information on Advans products & services
- Follow up the prospects by regular contact with the identified potential clients, using the prospecting tools (forms, CRM, etc.).
- Ensure high quality of service to increase clients’ adherence to Advan’s
Deposit mobilization
- Encourage clients to make deposits and promote savings by:
- Maintain regular contact with clients by organizing visits to the field.
- Proposing savings accounts adapted to the client’s needs
- Providing training to clients about savings habits
- Encouraging clients to make regular deposits and transfers to their Advans account, especially given loan repayment
- Remote access to Advan’s
- Ensure clients have convenient remote access to Advans products by:
- Facilitating non-cash transactions on the field such as: creating clients, opening accounts, taking loan applications
- Enrolling clients in the e-cash service and performing the field collection for e-cash clients, with specific attention to late repayments
- Enrolling clients in the Mobibank service, supporting a good uptake of the service (providing training, coaching, and support in case the clients meet challenges, enhancing trust in the service), and guiding clients on how to repay their loans through the Mobibank service
- Promotion of any other alternative delivery channel put in place by Advan’s
- Documenting the client’s request and or needs regarding delivery channels through the appropriate tools and ensuring follow-up on these requests and or needs
- Representing Advans on the field and serving as an information channel between Advans and the urban clients
Organization
- Ensure compliance of all operations performed with Advans policies and procedures
- Report to direct supervisor on activities and issues
- With support from a direct supervisor, monitor targets’ achievement and regularly review priorities both at portfolio and client’s level
- With support from a direct supervisor, consistently prepare an optimized schedule and ensure application on the field
- Share information and best practices with other Mobile Banking Officers
Challenges of the job
- Maintain a close relationship with a large client portfolio
- Propose a tailor-made approach to each client
- Ensure a proper time organisation
- Travel to urban/rural zones daily
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana