Job Purpose:
To act as the critical link between the customer and the internal operations team. This is a coordination role (not direct sales), ensuring that customer orders are processed efficiently from point of confirmation to final delivery, ensuring total customer satisfaction.
Key Responsibilities:
- Order Management: Receive and process customer orders, ensuring all details (specifications, quantities, pricing) are accurate.
- Internal Coordination: Act as the central point of contact, coordinating closely with the Production, Dispatch, and Transport departments to ensure timely fulfillment of customer demands.
- Follow-Up: Proactively track order progress through the production and dispatch pipeline. Expedite urgent orders and troubleshoot bottlenecks to ensure delivery deadlines are met.
- Issue Resolution: Proactively identify and resolve potential delays or discrepancies. Address customer queries regarding order status, delivery timelines, and documentation.
- Reporting: Maintain accurate records of order status. Prepare daily/weekly reports on order backlog, dispatch schedules, and customer feedback.
Qualifications & Experience:
- Bachelor’s Degree in Business Administration, Supply Chain, or a related field.
- Minimum of 3 years of experience in a coordination, logistics, or customer service role.
- Experience working in a manufacturing or FMCG environment is highly preferred.
- Proficiency in Microsoft Office Suite (Excel, Outlook) and ERP systems is a strong plus.
Key Competencies:
- Strong Follow-Up Skills (Essential)
- Excellent Communication (Verbal and Written)
- Problem-Solving & Critical Thinking
- High Level of Organization & Time Management
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana