Job Summary:
We are seeking confident, persuasive, and customer-focused Telesales Agents to join our dynamic team. In this role, you will be the voice of our company, engaging with potential and existing customers over the phone to promote products/services, generate sales, and deliver exceptional customer experiences. This position is ideal for individuals who thrive in target-driven environments and enjoy building relationships through effective communication.
Key Responsibilities:
- Outbound Sales Calls: Proactively reach out to prospective customers via telephone to present and sell company products/services, achieving daily and monthly sales targets.
- Customer Engagement: Handle inbound customer inquiries professionally, providing accurate information and resolving basic concerns promptly.
- Relationship Building: Establish and maintain positive rapport with customers to encourage repeat business and customer loyalty.
- Lead Management: Maintain detailed and accurate records of customer interactions, sales activities, and follow-up tasks using company digital tools.
- Coaching & Improvement: Actively participate in training and coaching sessions to continuously improve sales techniques and product knowledge.
- Team Collaboration: Work effectively both independently and as part of a team to contribute to overall departmental goals.
- Professional Representation: Uphold a polished, reliable, and disciplined professional image in all customer interactions.
Qualifications & Requirements:
- Education: Minimum of SHS/WASSCE/TVET certificate required. University graduates, National Service Personnel, and career changers are also strongly encouraged to apply.
- Experience: Previous experience in hotels, customer service, sales, or contact centre operations is an advantage, but not mandatory—we welcome enthusiastic beginners.
- Communication Skills: Excellent verbal and written communication skills with a confident, professional telephone manner.
- Digital Literacy: Basic proficiency in using computers, digital tools, and CRM systems.
- Interpersonal Skills: Strong customer service orientation with the ability to handle customers professionally and resolve concerns effectively.
- Personal Attributes: Sales-oriented, persuasive, target-driven, disciplined, reliable, and eager to learn and receive coaching.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana