Telesales Representative – Ghana

About the job

About The Opportunity

Our client is a rapidly expanding e-commerce and logistics business operating across multiple African markets. As the business continues to grow, they are looking to strengthen their sales team in Ghana with experienced Telesales Representatives.

This is a sales role, not simply a customer service or call-handling position.

We are looking for candidates who already have demonstrable experience selling to customers by telephone, working to sales and conversion targets, handling objections and successfully closing sales.

You should be confident making inbound and outbound calls, identifying customer needs, asking appropriate questions, recommending suitable products and turning conversations and leads into completed orders.

The role is based in Madina, Accra, Ghana, and candidates must be fully able and willing to work from the office Monday to Saturday.

Candidates must be available to start immediately or within a maximum of 1–2 weeks.

Compensation

Please consider the compensation structure carefully before applying. Candidates will be required to confirm that they understand and accept both the base salary and commission structure as part of the application process.

Application Process & Mandatory Qualifying Questions

To apply, please submit your CV together with a short covering letter answering ALL of the qualifying questions below.

Applications that do not answer every mandatory question will not be reviewed and will automatically be disqualified.

• Are you currently based in Accra, Ghana, able and willing to work from the office in Madina six days per week, Monday to Saturday, and do you have the right to work in Ghana without visa sponsorship, with the ability to provide evidence if required?
• Do you have at least 6–12 months of direct telesales experience in which you were personally responsible for selling and closing sales by telephone? Please state:
  • the company;
  • the products/services you sold;
  • whether you made inbound calls, outbound calls or both; and
  • approximately how long you performed this role.
• Please provide one specific example of your previous sales performance. This could include a sales/conversion target you achieved, number or value of sales/orders closed, conversion rate, revenue target, upselling/cross-selling result, or another measurable sales KPI.
• Are you comfortable being individually measured against sales, conversion, revenue, confirmed-order and upselling/cross-selling targets?
• The compensation for this position is GHS 1,500 per month base salary plus small percentage commission on the value of every successfully delivered order. Do you understand and accept this compensation structure? YES or NO.
• What is your current notice period and earliest available start date? We are prioritising candidates who can start immediately or within 1–2 weeks.
• Do you have access to all of the following if required for your work:
  • a laptop or PC in good working condition;
  • noise-cancelling headphones suitable for professional customer calls;
  • stable and reliable internet; and
  • reliable access to electricity/power?
    
    
    

Please answer YES or NO for each item individually.

Key Responsibilities

• Make high-volume inbound and outbound sales calls to prospective and existing customers.
• Engage prospective customers confidently and identify their needs through effective questioning and active listening.
• Recommend appropriate products and clearly communicate their benefits.
• Convert leads and customer enquiries into confirmed sales/orders.
• Follow up consistently with interested customers and leads to close sales.
• Work towards and achieve assigned revenue, sales, confirmed-order and conversion targets.
• Identify and pursue appropriate upselling and cross-selling opportunities.
• Handle customer objections confidently and professionally and work to overcome barriers to purchase.
• Build trust and positive customer relationships to encourage repeat purchases and customer loyalty.
• Communicate with customers through telephone calls and chats.
• Accurately record customer information, sales activity and outcomes within the company's CRM and systems.
• Prepare required daily, weekly and monthly activity and performance reports.
• Meet required daily, weekly and monthly call, sales and conversion targets.
• Follow established sales procedures, scripts and customer service standards.
• Escalate complex customer issues appropriately.
• Participate actively in team discussions and contribute ideas to improve sales performance and customer experience.
  
  
  

Ideal Candidate Profile

You should have:

• At least 6–12 months of genuine telesales experience with responsibility for closing sales.
• Evidence of having previously worked to measurable sales, revenue or conversion targets.
• A demonstrable track record of converting prospects or leads into paying customers.
• Strong telephone sales and closing skills.
• Strong questioning and active-listening skills.
• The ability to identify customer needs rather than simply deliver a sales script.
• Strong persuasion, negotiation and objection-handling skills.
• The ability to build rapport quickly with prospective and existing customers.
• Confidence recommending additional products through appropriate upselling and cross-selling.
• Excellent verbal communication skills.
• Good command of English; knowledge of Ghanaian languages is an advantage.
• Empathy and the ability to understand and respond appropriately to customer needs and concerns.
• Strong attention to instructions and the confidence to ask clarifying questions when something is unclear.
• A commercial, target-driven mindset.
• Basic computer literacy, including Microsoft Office.
• Experience using CRM or customer-management systems.
• Reliability, self-motivation and the ability to work effectively in a fast-paced sales environment.
• The ability to work independently while contributing effectively as part of a team.
  
  
  

On Offer

• GHS 1,500 monthly base salary
• % commission on the value of every successfully delivered order
• The opportunity to join a growing business operating across multiple African markets.
• A performance-driven working environment with opportunities to develop and grow.
  
  
  

Please remember: applications that do not include a covering letter answering ALL mandatory qualifying questions will not be considered.

Rosie's People is a remote-first, inclusive and fair-hiring-process organisation. If you require reasonable adjustments during the recruitment process, please include a Reasonable Adjustment Request section in your application cover letter.