Job Purpose:
The Branch Manager is responsible for the overall strategic direction, profitability, and operational efficiency of the branch. This role requires a dynamic leader who can drive business growth, ensure strict compliance with banking regulations, and foster a high-performance culture focused on exceptional customer service.
Key Responsibilities:
- Strategic Leadership & Growth:
- Develop and implement business strategies to achieve branch targets regarding deposits, loans, and fee-based income.
- Identify market opportunities within the local community to expand the customer base and increase market share.
- Lead, coach, and motivate the branch team to meet and exceed individual and collective performance goals.
- Operational Excellence:
- Oversee daily branch operations to ensure efficiency, accuracy, and adherence to internal policies.
- Ensure strict compliance with all regulatory requirements (e.g., KYC, AML, CFT) and audit standards.
- Manage branch budgets, control expenses, and optimize resource allocation.
- Customer Service & Relationship Management:
- Champion a customer-centric environment, resolving complex customer issues and ensuring high satisfaction levels.
- Build and maintain relationships with high-net-worth individuals and key corporate clients.
- Monitor customer feedback and implement service improvements.
- Risk Management:
- Safeguard the bank’s assets by ensuring robust security protocols and fraud prevention measures are in place.
- Approve loans and credit facilities within authorized limits while managing risk exposure.
Qualifications & Requirements:
- Education: Bachelor’s degree in Finance, Business Administration, Economics, or a related field. A Master’s degree or relevant professional certification (e.g., ACIB, ACCA) is an advantage.
- Experience: Minimum of 5 years’ experience in a commercial banking environment, with at least 2 years in a supervisory or management role.
- Skills:
- Proven track record of delivering results and meeting financial targets.
- Strong leadership and people-management capabilities.
- Excellent understanding of banking operations, products, and regulations.
- Outstanding communication and interpersonal skills.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana