Role Overview:
The Customer Support & Administrative Assistant is responsible for providing high-quality customer service and operational support to US-based clients. This role focuses on managing customer communications, supporting administrative workflows, and ensuring smooth day-to-day coordination across teams. The ideal candidate is a confident communicator with excellent spoken English, strong organisational skills, and the ability to work professionally in a remote, fast-paced environment.
Key Duties & Responsibilities:
- Provide professional customer support through email, chat, and video/phone communication channels.
- Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
- Support administrative functions including scheduling, documentation, data entry, and internal coordination.
- Maintain clear and timely communication with US-based clients and international stakeholders.
- Assist with operational tasks such as reporting, follow-ups, and process tracking.
- Collaborate with internal teams to ensure customer needs are addressed promptly.
- Manage multiple priorities while maintaining attention to detail and service quality.
- Contribute to continuous improvement of customer support and administrative workflows.
Required Skills & Competencies:
- Bachelor’s degree in Business Administration, Communications, Management, or a related field.
- 3–5 years of professional experience in customer support, administrative support, or other client-facing roles.
- Excellent spoken and written English with a confident, professional communication style.
- Strong organisational and time-management skills.
- Ability to work independently in a remote environment while maintaining accountability.
- Strong interpersonal skills with a calm and solutions-oriented approach.
Tools & Systems Proficiency:
- Customer Support Platforms: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud.
- Communication & Collaboration Tools: Slack, Microsoft Teams, Zoom, Google Meet.
- Productivity Suites: Google Workspace (Docs, Sheets, Gmail), Microsoft Office (Outlook, Excel, Word).
- Task & Project Management Tools: Asana, Trello,
Monday.com, ClickUp. - Scheduling Tools: Calendly, Google Calendar, Outlook Calendar.
Preferred Qualifications & Experience:
- Experience supporting international clients is a plus.
- Excellent spoken English with clear articulation and an accent that is easily understood by global audiences.
- Confident and relaxed presentation style for client-facing communication.
- Ability to thrive in a dynamic, fast-paced support environment.
Intro Video Requirement (Critical for Shortlisting)
As part of the screening process, shortlisted candidates will be asked to submit a 3–5 minute introductory video to recruitment@remoteli.co.uk, covering:
- A brief self-introduction
- A walkthrough of their CV and experience
- Natural, professional speaking style
Video Guidelines:
- Selfie-style recording is acceptable
- Clear audio and clean background
- Professional but relaxed delivery
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana