PEOPLE & CULTURE

JOB SUMMARY:
EduSpots was created to show that communities themselves can design, lead and sustain transformative learning. By unlocking the knowledge and creativity already present in communities, the model turns  education into a shared civic responsibility rooted in local ownership and collective action.

In 2015, the first Spot was created by the Addae family in Abofour, Ashanti Region of Ghana, in response to a locked privately owned library in a neighbouring community, built on principles of community ownership, local leadership and purposeful  collaboration.

Since that point, over 700 local leaders named Catalysts, including students, teachers and community members, have come together to create 50 community-owned learning hubs known as ‘Spots’ – a concept drawn from the Ghanaian idea of a drinking space. Each Spot is unique, shaped by the identity and aspirations of its community, but all are part of a connected online network advancing inclusive, future-ready education through WhatsApp for Learning and the EduSpots App.

Through the Spots, thousands of learners, or Sparks, take part in playful, community-rooted clubs ’ –across early years education, digital skills, STEM, climate action and gender equity themes ’ – that spark curiosity, collaboration and civic action. Many Sparks grow into Catalysts themselves, with one in four new Spots now founded by those who first joined as Catalysts.  From this cycle of change, a movement is emerging across rural Ghana and beyond.

EduSpots has grown through a participatory model in which every Catalyst has a voice in shaping the network’s future. Their ideas and experiences feed into programme design and wider decision-making, with over half of our staff team drawn directly from Catalyst pathways.

As one Catalyst commented in the 2025 independent evaluation: “We’re not just implementing a pre-set model. Our ideas and experiences are actively shaping how EduSpots evolves. It’s truly a  collaborative effort.” Find our latest guide book here.

In 2026, the EduSpots team is looking to double its impact by moving from 50 to 100 Spots, reaching an additional 10,000 learners, also widening our reach through its EdTech Innovations as part of the Mastercard Foundation EdTech Fellowship, and the launch EduSpots Unlocked to share aspects of our approach with the wider NGO community.

We are excited by our future. Do visit www.eduspots.org for further information.

About this role 

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This new role will provide administrative and strategic leadership for all HR functions across EduSpots’ Ghana, ensuring the delivery of effective people management practices that support organisational goals, enhance our programme impact and centre staff well-being and professional growth. In a period of growth, there will be a focus on strategic recruitment, talent acquisition and overseeing a supportive induction process for all new staff.

The role holder will lead the development and implementation of HR policies, systems, and procedures, ensuring compliance with both  labour legislation in Ghana and organisational standards promoting equity, inclusion and transparency, with safeguarding consistency at the heart of our approach. Working closely with the Global Head of Operations, the People and Culture Manager Lead will proactively lead initiatives to foster a high-performing and values-driven culture.

The postholder will provide expert guidance on complex HR matters, including disciplinary and grievance processes and change management, while promoting fairness, inclusion, and ethical practice throughout the organisation. The People and Culture Manager will strengthen HR systems, and ensure that staff are supported effectively within a dynamic NGO environment, with growth and learning opportunities for all staff and Peer Mentors.

Main duties and responsibilities 

HR 

• Lead all key HR practices across Ghana-based staff in the organization ensuring processes and policies are equitable and transparent.
• Oversee contracts, agreements, probation, leave, TOIL and working hours
• Grievance handling – May manage formal and informal grievance processes in line with organisational policy, ensuring all staff feel heard and supported throughout
• Lead the administration relating to the recruitment process of staff, using safer recruitment techniques (including reference and police checks for all staff), presenting a positive impression of the organisation, and attracting high quality candidates who are aligned with the values, pace and ways of working of EduSpots.
• Oversee the induction process of all staff, ensuring that staff understand our values, safeguarding policies, core ways of working, and their working responsibilities.
• Run safeguarding, anti-harassment, and code-of-conduct training for all Ghana based staff (for candidates with experience, oversight of safeguarding in Ghana may be included in the role).
• Working to embed EduSpots’ core competency and wider performance frameworks, ensuring alignment with our values and support to managers and staff to understand their obligations, how to perform in line with it, and how to identify gaps for training and development in connection with the framework.
• Work with the Global Head of Operations to oversee annual review of HR policies and the staff handbook explore ways to actively strengthen working practices and policy awareness across the organisation.

Well-being and culture 

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• Finding proactive ways to ensure staff work in alignment with EduSpots’ values which are currently agreed as community leadership, play, teamwork, passion, care, daring, sustainable impact and learning mindset.
• Leading the quarterly well-being staff working group and well-being activities for staff, alongside the welfare committee and approach, working to ensure that EduSpots is a purposeful, caring and inclusive work environment for all.
• Leading regular strategies including weekly messages, to promote  well-being practices across the staff group, tailored to the remote working context.

Professional development 

• In time, leading the professional development programmes for staff, including oversight of the Peer Mentor programme identifying training and mentorship needs across the organization and responding.
• Promoting gender equity and female leadership across the staff, peer mentor and Catalyst team.

Personal Specification 

Essential

• Minimum of 3 years’ Human Resources experience, with management level experience preferred.
• Demonstrated experience in managing the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, and exit processes.
• Strong working knowledge of labour laws and HR compliance requirements in Ghana.
• Experience developing and implementing HR policies, procedures, and people-management systems.
• Experience of working in a remote working environment in an HR context.
• Demonstrated experience in working alongside senior management on strategic HR and organizational development matters.
• Experience managing recruitment and talent acquisition processes
• Experience coordinating staff learning and development initiatives, including safeguarding, code of conduct, and workplace ethics training, with wider professional development experience proffered.
• Demonstrated ability to maintain confidentiality, exercise sound judgement, and manage sensitive matters with professionalism and integrity.
• Previous experience working within an NGO context would be advantageous

Personal qualities 

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• Strong leadership and people-management skills with the ability to inspire, motivate, and develop teams.
• High level of integrity, professionalism, and discretion in handling confidential and sensitive matters.
• Strong problem-solving and decision-making abilities with sound judgement and attention to detail.
• Excellent interpersonal and  communication skills, with a strong sense of empathy, with the ability to build effective relationships at all levels whilst ensuring core working expectations are consistently met. .
• High emotional intelligence and ability to manage challenging situations with tact and diplomacy.
• Highly proactive and able to take initiative to improve our collective approach.
• Outstanding written and verbal communication skills, with a high level of attention to detail.
• Flexible, adaptable, and resilient, with the ability to respond effectively to changing operational needs, working in a past-faced environment.
• A deep commitment to driving greater  educational equity and promoting community-led change.

Our core values are play, passion, community leadership, learning mindset, caring, daring and sustainable change.