Responsibilities:
- Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles
- Research customer contracts, reconcile customer invoicing activity, and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes
- Own the end-to-end contract adjustment process from customer outreach to final resolution, working cross-functionally to identify the appropriate resolution, and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer
- Lead calls with customers to understand their requests and propose solutions based upon you expert understand of Axon’s systems, revenue requirements, and what the customer needs
- Ensure that post-contract invoicing and fulfillment events are properly reflected in Axon’s internal systems to ensure prospective changes are captured accurately across the term of the contract
- Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately
- Other projects and ad hoc responsibilities that may arise
Requirements:
- Bachelor’s Degree or equivalent experience
- 3-5 years experience in sales operations, quoting, pricing, or commercial finance role.
- Ability to research and organize financial data in a simple format, that can be easily explained
- Finance oriented professional with an excellent attention to detail
- Salesforce.com CRM platform experience (CPQ preferred)
- Demonstrated experience in Microsoft Excel, including Pivot tables, vlookups, sum-ifs, and data formatting
- Clear and concise written & verbal communication
- Time & deadline management
- Strong analytical skills
- Teamwork & collaboration-oriented
- Able to take initiative, ownership, and be proactive in their daily work
- Comfortable with conflict resolution & persuasion
- Should have a service mentality
- Able to work in a fast-paced environment
Salary
Competitive
Monthly based
Location
Boston, Massachusetts, United States
Job Overview
Location
Boston, Massachusetts, United States