Responsibilities
- Main point of contact for clients. Responsible for day-to-day benefit administration and client satisfaction.
- Answer benefit related inquiries for clients following implementation, to include troubleshooting issues, auditing changes, and providing medical insurance cards.
- Coordinate with clients, brokers, and carriers to gather necessary benefit information and documentation; work directly with clients on anything outstanding, setting firm deadlines and expectations.
- Conduct virtual Employee Benefit Orientation Meetings. Own the build out and maintenance of supplemental client facing benefit materials including but not limited to slide decks and benefit orientation/training videos.
- Work closely with Benefit Implementation Managers/Specialists on Open Enrollment launch and troubleshooting of enrollment workflows
- Quality control all client set-ups for accuracy.
- Assist employees with eligibility and coverage issues and questions.
- Act as a liaison between the insurance carriers and employees to ensure resolution of any claim or benefit inquiries.
- Lead annual open enrollment process for clients for both master and carveout plans.
- Partner with the payroll department; review & confirm changes in deductions/costs from payroll to payroll.
- Assist with monthly benefit reconciliation items.
- Ensure a high level of customer service delivery by providing timely, accurate, courteous, and appropriate responses to worksite employees, clients, and vendors.
- Assist with all other duties and projects as assigned.
Qualifications
- A Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
- At least 1–2 years of experience working in HR, employee benefits, insurance, or administrative support.
Salary
Competitive
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Job Overview
Location
Worldwide, Worldwide Region, Worldwide
