Head, Growth Operations- Retail

About the Role

VivaFemini is seeking a highly experienced, commercially driven and results-oriented Head,
Growth Operations (Retail) to lead our growth strategy, customer acquisition, revenue
generation and commercial expansion.                                                                                                                                                                                                                                                                          We are looking for an experienced growth leader with a proven track record of scaling
businesses, building high-performing commercial teams and delivering measurable revenue
growth. The successful candidate must combine strategic leadership with strong operational
execution and the ability to translate ambitious growth objectives into sustainable commercial
results.
You will work closely with the CEO and lead the coordination of our growth functions, including
field growth, customer engagement, business development, partnerships and marketing, ensuring
that all activities contribute to our commercial objectives.

Key Responsibilities
● Develop and execute VivaFemini's growth strategy, translating enterprise objectives into
measurable acquisition, revenue, retention and market expansion targets.
● Lead the development and implementation of annual growth plans, departmental budgets,
commercial forecasts and operational performance objectives.
● Identify new revenue opportunities, customer segments, distribution channels and growth
initiatives across our digital and physical healthcare ecosystem.
● Establish sustainable growth models for our digital platforms, healthcare professional
network, community healthcare facilities and other commercial services.
● Oversee customer acquisition, activation, conversion, engagement and retention
strategies.

Requirements & Qualifications
● Bachelor's degree in Business Administration, Marketing, Economics, Management,
Finance or a related discipline.
● Minimum of 10 years of progressive professional experience in commercial
leadership, growth operations, business development, sales leadership or related
functions, including substantial senior management experience.
● Demonstrable experience developing and executing growth strategies that have delivered
significant, measurable business expansion and revenue growth.
● Proven track record of building, leading and scaling multidisciplinary commercial teams.
● Substantial experience managing customer acquisition, revenue generation, commercial
operations and market expansion.
● Strong understanding of digital customer acquisition, field sales operations, customer
lifecycle management and business-to-business growth.
● Experience developing commercial budgets, revenue forecasts, growth models and
performance management frameworks.
● Demonstrated ability to manage multiple commercial functions and coordinate execution
across departments.

Additional Advantages
● An MBA or postgraduate qualification in Business Administration, Marketing, Strategic
Management or a related discipline.
● Previous experience in FemTech, HealthTech, healthcare, financial technology,
telecommunications or other high-growth consumer-facing businesses.
● Demonstrated experience scaling a technology-enabled business across multiple cities,
regions or countries.

● Experience building and managing large field sales networks, regional growth teams or
distributed commercial operations.
● Experience developing subscription-based revenue models, enterprise sales strategies or
platform-based business models.
● Experience supporting the commercial expansion of healthcare facilities, healthcare
provider networks or other multi-location service businesses.
● A demonstrable track record of achieving substantial revenue growth, customer
acquisition targets and improved commercial profitability.